Warmly · Legal

Privacy Policy

Last updated: 17 May 2026

This Privacy Policy for Misbau LLC (doing business as Warmly) ("we", "us", or "our") describes how and why we may access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

Download and use the Warmly mobile application
Interact with Warmly's AI-powered emotional wellness features
Use mood check-ins, breathing sessions, reflections, or motivational experiences
Interact with our AI companion and personalised wellness features
Engage with us in other related ways, including support, marketing, or events

Important: Warmly is intended for emotional wellness, mindfulness, encouragement, motivation, and personal reflection purposes only. Warmly is not a medical device, healthcare provider, mental health service, crisis response platform, or substitute for professional therapy, counselling, psychiatric care, or emergency support.

If you do not agree with this Privacy Policy, please do not use the Services. If you still have questions or concerns, please contact us at [email protected].

Summary of Key Points

This summary provides key points from our Privacy Policy, but you can find more details about each topic by reviewing the relevant sections below.

What personal information do we process? We may process personal information depending on how you interact with Warmly, including account details, mood check-ins, reflections, and AI interaction data.
Do we process sensitive information? Some emotional wellness information you voluntarily provide may be considered sensitive in certain jurisdictions. We process this information only to provide and personalise the Service.
Do we use artificial intelligence? Yes. Warmly uses AI technologies, including Anthropic Claude, to generate conversational and motivational experiences.
Do we share your information? We share information only with service providers necessary to operate the Service.
Do we sell your information? No. We do not sell personal information.
What are your rights? Depending on your jurisdiction, you may have rights relating to access, deletion, correction, portability, restriction, and withdrawal of consent.

What Information Do We Collect?
How Do We Process Your Information?
What Legal Bases Do We Rely On?
When and With Whom Do We Share Information?
Do We Use Artificial Intelligence Technologies?
How Do We Handle Sign in with Apple?
How Long Do We Keep Your Information?
How Do We Keep Your Information Safe?
Do We Collect Information From Minors?
What Are Your Privacy Rights?
Controls for Do-Not-Track Features
United States Privacy Rights
International Privacy Rights
Subscription and Payment Information
Third-Party Services
Changes to This Privacy Policy
How Can You Contact Us?
How Can You Review, Update, or Delete Your Data?

1. What Information Do We Collect?

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you:

Create an account
Use AI interaction features
Complete mood or wellbeing check-ins
Submit reflections or journaling content
Contact support
Subscribe to premium services

The personal information we collect may include:

Name
Email address
Authentication identifiers
Mood check-ins and emotional reflections
Wellness preferences
Goals and motivational preferences
Messages sent to the AI companion
Subscription status

Sensitive Information

Some information you voluntarily provide — including mood check-ins, emotional reflections, wellbeing preferences, or journaling content — may be considered sensitive personal information under certain laws.

We process this information solely to provide and personalise the Service. We do not sell sensitive personal information.

Information Automatically Collected

We automatically collect certain information when you use Warmly, including:

Device information
Operating system and app version
Crash reports and diagnostics
Usage analytics
Session duration and engagement metrics
Notification interaction behaviour

2. How Do We Process Your Information?

We process your information to:

Provide and maintain the Service
Generate personalised AI interactions
Personalise emotional wellness experiences
Improve functionality and app performance
Communicate with users
Protect against fraud or abuse
Process subscriptions and purchases
Comply with legal obligations

3. What Legal Bases Do We Rely On?

If you are located in the EEA, UK, or similar jurisdictions, we process your information only when we have a valid legal basis to do so.

These legal bases may include:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Protection of vital interests

4. When and With Whom Do We Share Information?

We may share limited information with trusted service providers necessary to operate Warmly.

These providers may include:

Supabase — infrastructure, authentication, and database services
Anthropic — AI processing services
RevenueCat — subscription management
Apple and Google — app distribution and in-app purchases
Analytics and diagnostics providers

We do not sell your personal information.

5. Do We Use Artificial Intelligence Technologies?

Yes. Warmly uses artificial intelligence technologies to provide personalised emotional wellness experiences, reflections, and conversational interactions.

AI Service Providers

Warmly currently uses Anthropic Claude as an AI service provider.

What Information May Be Processed by AI Providers

User prompts and messages
Mood check-ins
Reflection content
Personalisation preferences
Context necessary to generate responses

Important AI Limitations

AI systems may occasionally generate inaccurate, incomplete, unexpected, emotionally inappropriate, or misleading responses. AI-generated content within Warmly is informational and motivational only.

Warmly must not be relied upon for:

Mental health diagnosis
Therapy or counselling
Crisis intervention
Suicide prevention
Emergency support
Medical advice
Legal or financial advice

If you believe you may harm yourself or others, or if you are experiencing a crisis, contact emergency services or a qualified professional immediately.

6. How Do We Handle Sign in with Apple?

When you sign in with Apple, Apple may provide:

A stable user identifier
Your name (if shared)
Your email address or private relay email address

We use this information solely to create and manage your account.

If you use Apple's “Hide My Email” feature, we may receive only a relay email address managed by Apple.

We may store Apple-issued authentication tokens solely for account operation and revocation purposes where required by Apple policies.

7. How Long Do We Keep Your Information?

We retain personal information only for as long as reasonably necessary:

To provide the Services
To comply with legal obligations
To resolve disputes
To enforce agreements

When your information is no longer required, we will delete or anonymise it where reasonably practical.

8. How Do We Keep Your Information Safe?

We use industry-standard organisational and technical safeguards designed to protect personal information.

These safeguards may include:

Encryption in transit
Secure cloud infrastructure
Authentication controls
Access restrictions
Least-privilege access principles

However, no electronic system can be guaranteed to be 100% secure.

9. Do We Collect Information From Minors?

Warmly is not intended for individuals under the age of 13, or higher minimum ages where required by local law.

We do not knowingly collect personal information from children.

10. What Are Your Privacy Rights?

Depending on your jurisdiction, you may have rights including:

Access to personal information
Correction of inaccurate data
Deletion of personal information
Restriction of processing
Data portability
Withdrawal of consent
Objection to certain processing activities

11. Controls for Do-Not-Track Features

Some browsers and mobile operating systems include Do-Not-Track ("DNT") features. At this time, no uniform technology standard for recognising DNT signals has been finalised, and therefore Warmly does not currently respond to DNT browser signals.

12. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws, including rights relating to access, deletion, correction, and opting out of certain data uses.

Warmly does not sell personal information.

13. International Privacy Rights

If you are located outside the United Arab Emirates, your information may be transferred to and processed in countries that may have different data protection laws.

Where required, we implement safeguards intended to protect transferred information.

14. Subscription and Payment Information

Warmly may offer premium subscription features through Apple App Store or Google Play billing systems.

Subscription management may involve third-party providers such as RevenueCat.

We do not directly store complete payment card information.

15. Third-Party Services

Warmly may contain links to third-party services or integrate third-party technologies.

We are not responsible for the privacy practices of third parties.

Users should review the privacy policies of third-party providers separately.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we will revise the “Last updated” date and may provide additional notice where appropriate.

17. How Can You Contact Us?

If you have questions or concerns about this Privacy Policy, you may contact us at:

Misbau LLC
Sharjah Media City
Sharjah, Sharjah P.O. Box 130130
United Arab Emirates

Email: [email protected]

18. How Can You Review, Update, or Delete Your Data?

Depending on applicable law, you may request access to, correction of, or deletion of your personal information.

Where available, you may also manage or delete your account directly within the Warmly application.

For privacy-related requests, please contact: [email protected]